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Measure and Report Your Success

One of the most important steps in your process it to measure the success of your training program.  Not all results can be measured objectively, you may need to conduct an NPS survey of your clients before and after the training to measure customer satisfaction, in addition to metrics you can measure like time to fulfill an order or close a ticket.

 

 

Create a summary of your successes and lessons learned and present the results to your executive sponsor and the team.  Celebrate, calibrate and reiterate.